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Business Processes
Business Process Improvement (BPI); Optimising existing processes typically coupled with enhancements in information technology. (Bocij P. et al, 2008)
Business Process Mapping (BPM); An approach supported by software tools intended to increase process efficiency by improving information flows between people as they perform business tasks. (Bocij P. et al, 2008)
Business Process Re-engineering (BPR); Identifying and implementing radical new ways of carrying out work, often enabled by the IT capabilities. (Bocij P. et al, 2008). The philosophy that recommends the redesign of processes to fulfil defined external customer needs. (Slack et al, 2007)
Procedure; A series of steps followed in a regular definitive order to accomplish something. (Practice Standard for Scheduling, 2011)
Processes; A set of interrelated actions and activities performed to achieve a specified set of products, results or services. (The Standard for Programme Management, 2008)
Process Group; A logical grouping of the project management inputs, tools, and techniques and outputs. The Project Management Process Groups include Initiating processes, Planning Processes, Executing processes, Monitoring processes, Controlling processes, and Closing processes. Project Management Process Groups are not project phases. (Organisational Project Management Maturity Model – OPM3, 2008)
Process Mapping; Describing processes in terms of how the activities within the process relate to each other (may also be called process blueprinting or process analysis). (Slack et al, 2007)
Process Modelling; Involves the design of different modules of the system, each of which is a process with clearly defined inputs, outputs and transformation process. Dataflow diagrams are often used to define processes in the system. (Bocij P. et al, 2008)
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1] TIBCO Nimbus
http://www.tibco.co.uk/products/automation/business-process-management/business-process-improvement/default.jspTIBCO Nimbus® is a process management platform that allows you to capture and deploy your business processes in a format and language that is easily understood by all your employees. The result: it becomes easier and faster for the right employees to do the right thing at the right time, reducing inefficiency and risk and improving compliance.
The Nimbus Difference: An Intelligent Operations Manual to Guide Your Employees
Nimbus delivers an approach that differs from traditional business process analysis (BPA) tools. Rather than focusing on the needs of a small team of highly trained analysts, Nimbus’ process content is designed to be easily understood and used by all your people on a daily basis as their intelligent operations manual.
Delivered as a role-based, personalized portal, the intelligent operations manual makes it easy for all of your staff to:
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2] TRIASTER
http://www.triaster.co.uk/process_library_solution.php
The Triaster Solution – Delivering your Business Process Management System
Imagine every process, every procedure you’ll ever need, available instantly at your fingertips.
Now imagine your whole organisation or project team with instant access and everyone committed to advancing a programme of continual improvement.
Wouldn’t that make a difference?
The Triaster Solution is a business process management system that delivers significant business benefits to a broad portfolio of satisfied customers.
The Triaster Process Management System enables you to:
The Triaster solution takes you on a continual journey of capturing processes, sharing processes, using and improving processes. The Triaster approach links those processes with your people and systems, to achieve optimal results.
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3] PROMAP
http://www.promapp.com/promapp-modules/process-approval/
Process Approval Workflow
For some organisations, changing processes represents a risk that has only been possible to manage with a costly and timely paper based signature on paper approach. The Process Approval workflow module increases the control, audit trail, and efficiency of this approval process.
Stay agile – online approval of process change
Use digital signatures to automate process approval.
Automate process approvals
Route changes to approvers dashboards. One click to review changes, one click to approve.
The assurance of database driven change tracking
Individual date stamped records are retained for every individual edit, every process version and every approval.
Quicker, more focussed review of process changes
Automatic change highlighting makes the review of processes quicker and easier – focussing only on changed sections only.
Collaboration on process reviews
Reviewers can comment on process changes, shared with responses via dashboard.
Features
Simple SharePoint integration
Promapp is designed for integration with SharePoint, including login and dashboard gadgets for web parts.
Support Lean, Six Sigma…
Promapp has proven itself an ideal toolset to complement the range of improvement methodologies and management systems applied across our client base.
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4] IBM Business Process Manager Standard
http://www-142.ibm.com/software/products/gb/en/ibmbusiprocmanastan/
Provides visibility, collaboration and governance to business process management
IBM® Business Process Manager Standard is a comprehensive Business Process Management Platform (BPM), providing full visibility and insight to managing business processes. It provides tooling and run time for process design, execution, monitoring and optimization, along with basic system integration support. IBM Business Process Manager Standard is ideal for multi-project improvement programs that focus on workflow and productivity, scaling easily from initial project to enterprise-wide programs.
IBM Business Process Manager Standard provides:
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5] ARIS Express
http://www.ariscommunity.com/aris-express
With ARIS Express, Software AG is offering the world’s first free business process modeling software. ARIS Express is the perfect tool for starting with Business Process Management. It’s easy to install and allows intuitive and fast process modeling. So everyone can get started and no BPM expertise is needed.
Your benefits
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6] ACCUPROCESS
Business Process Modelling
AccuProcess Modeler is a
Works on Windows & Apple Mac
For Business Managers
Gain competitive advantage!
For Business Analysts
Easiest process modelling tool!
For Consultants
Show clients quantifiable value!
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7] SMARTDRAW
Easy Business Process Management Software
Create great-looking flowcharts, process flow models, and more in minutes with SmartDraw.
SmartDraw, the world’s first visual processorTM, creates your visuals for you. Simply input your information, and SmartDraw does the rest, aligning everything automatically and applying professional design themes for professional-quality results every time.
Top reasons SmartDraw is ideal for business process management:
Business process management with flowcharts
Flowcharts are the most commonly used, and important type of business process management visual. A flowchart uses shapes connected by lines to show the steps in a process. By visualizing the process, a flowchart can quickly help identify bottlenecks or inefficiencies where the process can be streamlined or improved.
Here are some of the ways flowcharts are used:
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8] ORBUS
Business Process Analysis Software
A powerful suite of software products for BPA initiatives
iServer Process Modeler is a Business Process Repository and collaborative modeling tool for Microsoft Office and Visio users, where models, documents, Visio shapes (such as activities, roles, systems, risk controls etc) and Office document components (bookmarks referencing items such a requirements, work policies or business rules), are managed as repository objects.
This “out-of-the-box” solution is both an addition to the iServer Process Modeler core product and a toolset for anyone kicking off a Business Process Analysis initiative. Working in conjunction with Process Modeler, this solution provides a comprehensive BPA capability for business analysts and the wider business, including a web modeling facility, process simulation and extensive support for BPMN 2.0, as well as process analysis and presentation tools.
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9] VISIO
http://www.microsoftstore.com/store/msuk/en_GB/pdp/productID.260259800
Microsoft Visio Professional 2013 makes it easier than ever for individuals and teams to create and share professional, versatile diagrams that simplify complex information. It includes all of the functionality of Visio Standard 2013 as well as updated shapes, templates, and styles; enhanced support for team collaboration, including the ability for several people to work on a single diagram at the same time; and the ability to link diagrams to data. Visio Professional 2013 also adds additional stencils for business and engineering diagrams; process diagrams (including Business Process Model and Notation [BPMN] 2.0); maps and floor plans; network diagrams; and software and database diagrams.
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10] CLAROMENTIS
http://www.claromentis.com/business-process-management/?gclid=CPj2oM_Os7UCFYXLtAod4xAAng
Business Process Management Software
Business Process Management Summary
Our workflow automation and business process management software (BPM) is designed to help businesses of all sizes and capabilities improve their processes, capture data, shorten cycle time and ultimately become more efficient.
We recognise some charities need workflow management to leverage their goals and objectives on a budget, which is why we offer charity intranet software to non-profit organisations.
Implement online business processes through form-based workflows that can be easily integrated with comprehensive permission settings, document management, SLA timers and email notifications.
Business Process Management Features Overview
The concept of e-forms can cause confusion because they are so much more powerful than the equivalent form building software that is available for public websites, for example. The following information outlines the additional functionality that Claromentis offers as part of the intranet process.
E-forms for Public Websites.
In general terms the e-form building software that is available in public facing websites is much simpler. Nothing unique is known about the user, so they tend to be simply tools to make forms and then send the data to some other location – normally an email address. Sometimes, although rarely, they are at least dynamic so that once one field is entered other fields change – easing the task for the user in providing data for a longer form.
Essential Functionality.
The Claromentis e-form builder software addresses several requirements that are essential in the ability to build customised forms. In general terms these are:
Building the Form.
In a process analogous to the public form building software, Process Manager allows the administrator to create an e-form that potentially consists of multiple sections, with multiple fields in each section. The e-form however is fully dynamic, with sections reloading and values changing depending on data entered in the form – without the need to refresh the browser. Forms become dynamic over time, showing and hiding sections and data as required by the needs of each intranet process.
Designing Workflows.
The intranet process that is started, and indeed continued, by the e-form will allow for the most complex of workflows as the data entered into the e-form are shared with and modified by various users that are involved in the workflow. Statuses and permissions will change over time, until the workflow reaches the ultimate conclusion.
Allowing for Complex Permissions.
Unlike public form builders, process manager is aware of the details, permissions and authorities of all users. In this way areas of the form can be hidden, fields marked as read only to certain users, and appropriate users can be empowered to change the status of the workflow.
Building Notifications.
The forms built by the software will automatically alert users by email or instant messaging systems so that the process started by the form will proceed efficiently at all times, with parties fully aware of their requirements in terms of actions and reviews that need to take place.
Addressing SLAs.
Intranet form building software to model processes often require the concept of service level agreements – a timer that records the progress of the issue reported against the agreed service levels of the intranet process. In this way a high priority issue raised in a ticketing system, for example, will be flagged after a short space of time unless it is resolved or acted on as part of the process. These SLAs are fully configurable inside the form based process manager product itself.
Plug-ins.
Bespoke needs of processes are handled by intranet form building software through the concept of plug ins. In this way at any time, based on any condition – the form based workflow can execute bespoke code to address the unique requirements of any business process.
For example the plug in might write a record to a third party database, or load data from some other application that is required at a particular status.
Project based localisation.
Whereas simple form based software can be adapted as needed to suit the data collection – in e-forms the entire workflow and status set up, including all descriptions – need to be fully localised to meet the demands of each separate process in the business. In this way the generic and complex e-form building software will always produce intuitive forms for each user in every process.
Pushing out to the mobile world of PDAs, iPads & Tablets.
In terms of an initial data collection event in a form based process, in the intranet and extranet this may well take place in the field, requiring the process to accept data from hand held devices even if there is no internet connection at that time.
Reporting Engines.
Form based software in the world of process management always allow for the easy generation of complex reports and filtered lists, providing significant value to the business as data is gathered on the quantity and status of data within each process.
Summary of Form Building Software in the Intranet Process Management World.
In summary although building an e-form is indeed an important part of designing and implementing an intranet process, it is only a part of a solution that is much more broad reaching than a simple requirement for building a form on a public facing site.
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15] INTUIT Quickbase
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1] Process for Business Process Modelling;
(i) Identification
(ii) Modelling (As-Is & To Be)
(iii) Analysis
(iv) Improvements
(v) Implementation
(vi) Control
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2] Context;
Capability Maturity Model (CMM)
Capability Maturity Model Integrated (CMMI)
Approaches;
(i) Diagrammatic Techniques – Organisational Supermaps
(ii) Business Activity Modelling – High-level Process Models & Swimlane Diagrams
(iii) Use Case Diagrams
(iv) Scenario Analysis
(v) Prototyping
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3] Organisation Systems & Processes
Organisations comprise organisational structures, systems, process and people.
(i) Organisational Structures / charts (internal & external environment)
(ii) Value Chain; Michael Porter’s value chain identify that primary and secondary activities dictates the margins.
(a) Primary Activities
(b) Support Activities
(iii) High-Level Process Maps
(iv) Hierarchy of Processes
(v) Measurement; Goals, As-Is versus To-Be, Monitoring
(vi) Setting the Goals for Improvement;
(vii) Context for Change;
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4] Modelling Business Processes
Develop a comprehensive understanding of the complete operations.
(i) Business Events & Business Rules
(ii) Modelling Business Processes using Swimlanes (UML notation = Unified Modelling Language)
(iii) Business Process Modelling Notation (BPMN Elements)
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5] Analysing Activities
Examination of the processes requires the capturing of vital information about the lowest level activities.
(i) Analysing Activities; Critical for informed decsions concerning the improvements to be made
(ii) Human Performance Aspects:
(iii) Gap Analysis (compare To-Be with As-Is)
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6] Improving Business Processes
Complex processes that are vital for strategic success should be redesigned.
(i) Strategies for Improvement;
(ii) Problem Finding – consider number of approaches to bes solve problems
(iii) Gap Analysis
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7] Implementing the New Processes
A vital part of implementing the new process is to identify the obstacles/potential problems to change and solutions to overcome problems/obstacles. Common approach/framework for implementing the business process improvement includes the following steps
(i) Planning; Combine & integrate the Process (applications, descriptions) with the Organisation (standards, jobs, measures) with the People (skills, training, support & feedback)
(ii) Consultation; Ensure all stakeholder are adequately involved throughout the process analysis period and address potential problems, e.g.
(iii) Implementation; Execute the plans created to effect the change. Implementation Steps:
(iv) Review & Reinforcement; Review the change process, post implementation, to measure (compare) the benefits of the new process and make necessary modifications
(v) Controlling Change; It is important to monitor and control the change after the business process change has been completed, e.g. the Business Activity Modelling
See also CHANGE MANAGEMENT Pages for further information on Change Management Best Partices.
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8] Control & Review
Reconcile the business process management with all other operations management aspects, such as:
(a) Operational Excellence – Lean Six Sigma
(b) Organisational Project Management Maturity & Project Management & PMO
(c) Strategic Supply Chain Management
(d) Enterprise Resource Management/Planning (ERP)
(e) Customer Relationship Management (CRM)
(f) Strategy & Agility Management
(g) Risk Management
(h) Et cetera
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Business Process Blogs
work in progress
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See Also Blog; Business Process Management
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